Re: "Rude" behavior by developers

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From: Rebecca and Rowland (rebecca@ASTRID.U-NET.COM)
Date: 15 Oct 98, 08:34 EST


From: Rebecca and Rowland <rebecca@ASTRID.U-NET.COM>
Subject: Re: "Rude" behavior by developers

[snip]
>For a programmer (I am speaking in general) to be able to fix a particular
>problem, he absolutely needs to reproduce it on his machine.  (Generally
>speaking, that is.  There are, of course, exceptions.)

Yes, I do understand this.  The thing is that the crashing behaviour
doesn't appear to be consistent or easily reproducable, and other messages
to the Alpha-D list have suggested that there's no point in me trying to
investigate further because of the mechanism that's likely to cause the
problem.

[snip]

>Yes, you reported you've experienced some such problems, and another person
>supported your experience by commenting that he has observed Alpha is more
>stable when tempMem is OFF.  But the problem itself has not _yet_ been
>made explicit enough.

I'm not sure what else I could do; without the sort of detailed knowledge
Alpha developers have, is it really possible for me to provide any
information other than `it crashed again when I was doing X' on an
irregular basis?

>So, Rowland, there are several ways:  You could just give up right now and
>revert back to 6.52.  You are perfectly entitled to do so.  Or, you could
>keep being patient and continue exploring Alpha's memory management
>(with a non-programmer's eye, of course)

The thing is that I *can't* explore Alpha's memory management: it's like
asking a blind man to paint you a picture.  All I can possibly do is keep
reporting times when Alpha has crashed on me, which won't do anyone any
good that I can think of.

> with a hope that someday you could
>stumble upon a more reproducible way of crashing Alpha's tempMem.

This strikes me as silly: I'd have to resign myself to losing data on a
regular basis without there being any real hope of finding a more
reproducible way of crashing Alpha.

[snip]

I personally think that the best line to take is this: Alpha's memory
management is apparently known to be `not very good', and (I gather) it's
being looked at.  Given that the problems I've been having are intermittent
and erratic, I suspect that it's best to just wait until a version of Alpha
with better memory management comes out, and see if the problems have gone
away - as I suspect will be the case.

Thanks for the thoughts
Rowland.


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